Frequently Asked Questions

We often get asked the same questions time and time again by our customers, so for the benefit of all we have put some answers below to help out! (This is not to put anyone off ringing us to ask us any questions – we are always glad to answer any questions you might have!)

Why should I participate in the FISH Campaign for Motivational Hydration?

There’s an old saying: out of sight, out of mind, and this is so true, especially where hydration is concerned. Water fountains and water coolers are great for schools, but frankly children cannot constantly access hydration during lesson times when there is not a water dispenser in each classroom. Children need to remain hydrated to ensure maximum concentration and energy. We promote the educational, health and lifestyle benefits of drinking water by providing you with a complete package to ensure students are continually refreshed all day.

The beauty of the FISH Class Packs that provide a water bottle for every child – whether or not they buy them on from you – is that you have the peace of mind in knowing that our bottles will not leak, are hard wearing, and every child will have constant access to drinking water. Children love our bottles, they are printed with attractive designs that makes hydration convenient, effortless and desirable.

If we have a classroom full of 30 children, how do we identify which bottle belongs to which student?

We have ensured that each of our bottle designs has space for the students’ name and class to help identify the owner. We also offer different colour caps for some of our bottle range- this can also help identify the correct bottle for each student.

To help assist schools in keeping student environments clean and tidy, we offer the Activ-DeskTidy which holds six bottles. We recommend purchasing one for each table of six students- this will only help children to identify their own bottle.

Which type of Activ-bottle is right for me?

If you are an Eco-School, you may well be interested in Activ-R – it is the only bottle of its kind on the market. Our Activ-R bottle has a unique environmental benefit- made entirely from I’m Green Medium Density Polyethylene, which is 100% biobased. This bottle is available for customisation- picture your school logo on the bottle, and boast the benefits that your school is helping to make our world a better place!

If you are interested in selling bottles as a fundraiser, we find it is normally more effective to promote a bottle designed with your school logo. Parents and Students take great pride in purchasing products that support their child’s education. If you can justify a higher price this will allow you to promote “value for your school”. Our Activ-Bottle, Activ-PLUS, Activ-R and Activ-Mini bottles are all available for personalised branding.

Activ-Mini is ideal for infant and nursery schools – designed especially for children, it has a valved lid and in addition, a swing-top hygienic cap. The Activ-Mini is also available to customise. All of our bottles are created with the same quality, design, features and benefits, and we are sure that whatever choice you make- you are sure to be proud.

How do you keep them clean?

Ideally, Activ-Bottles should be washed every day, in hot soapy water, then air dried. To make this seem a bit more accessible: they can be put in the dishwasher and then left until dry. Occasionally, they should be sterilised in a weak Milton-type solution.

We would recommend that children take home their own bottles to wash, otherwise it’s a lot of work for the school staff to do every day. If the children lose the bottles at home, they can always buy a new one from you: that in itself should make them think twice about losing bottles!

Are Activ-Bottles food safe?

All Activ-Bottles and caps are completely food safe and entirely BPA free – they will not leak any toxins into the water inside.

How should I order?

You can place an order over the phone, on 0845 450 5600 or you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

When will my order be delivered?

If your order gets to us before 12 noon, your order should be delivered within 48hrs for the mainland UK – dependent on stock, and our couriers. We do make every effort to keep our bottles in stock, but if they aren’t, we’ll keep you updated as to when to expect your delivery and get it to you as soon as we can.

For customised orders: Activ-Logo, or Activ-Logo PLUS, the lead time is normally longer, however, we will keep you updated to ensure that you have a more accurate idea on when to expect delivery.